Telediagnosis Contact Us

If you require any further information or you have a certain query about any of our services, please complete the simple form and we will get back to you at the next available time.

Contact Us


Is a fault on a customer’s car proving difficult to find?

Do you want to avoid fitting parts if you are not sure if they are faulty or not?

For "TRADE CUSTOMERS" we offer a Tele diagnosis or remote diagnosis service. All VAG VEHICLES ONLY. Audi, Skoda, Seat & Volkswagen. We have all the technical information at our finger tips to remotely guide you step by step to a full diagnosis. The level of interaction solely depends on the customers experience and equipment available.

We can offer the following...

  • Problematic fault finding
  • Service indicator reset info at fixed price. (Most makes & models, if applicable)
  • Step by step Guided Fault finding over the phone or internet.
  • We don’t send wiring diagrams etc. But will guide you through pin numbers & correct checking procedures.
  • Technical repair times at fixed price.
  • Remotely operate your PC based diagnostic software. (If applicable)

Sessions are available by pre booking in 1 hour minimum slots.
Pre-payment is also required without credit agreement.
Please enquire by phone or email & we will discuss if a Tele diagnosis session is realistic for the vehicle & arrange a booking.
Then we will send you a request for information form to fill out to enable the procedure.

NOTE: ProTec takes no responsibility for incorrect diagnosis as this service is only a guide. Correct test plan relies solely on the correct Information being supplied by the customer & is NOT a substitute for hands on checks. Also this service requires a certain level of experience from the customer which limits the outcome depending on skill level. However this process has a proven track record of working really well! See our reviews page.

All makes and models!
Alfa Romeo BMW Chrysler Citroen Daweoo Fiat Ford Honda Hyundai Kia Lexus Mazda Mercedes MG MINI Mitsubishi Nissan Peugeot Renault Subaru Suzuki Toyota TVR Vauxhall